December 2016 Update: I have had Fido Home Internet for one year now. The first several months were great, but that service degraded in June (and detailed below in the “July Update”). Issues continued for several weeks after that update, and then somewhat resolved. However, with major outages in September, October, minor slow downs in November and now another major issue in December, I no longer can reasonably suggest that this service is reliable.
It’s entirely possible that it’s JUST the node I’m on and your experience may differ – but I can only speak from my experience and where I live (East York). As such, as of today, I am no longer recommending Fido Internet Service. The customer service really couldn’t be better – having spoken to their support people so often (by telephone and Twitter), I really have nothing but great things to say. As for reliability, I can’t say the same and without having a reliable service… what’s the point?
July 2016 Update: I have lowered the Reliability and a slight dip to the Customer Service ratings for Fido Home Internet. In the past couple weeks, I have been experiencing significant downtime and slow speeds. A little downtime is fine, but it has been a lot. Secondly, the Customer Service drop is tied to their promise that they will text me when the service has been restored (a promise they make I called them each time.) I have not received any text messages informing me of the restoration of my services so while the people are FANTASTIC, that offer is simply not followed through on.
In December, I made a switch to Fido Home Internet service as part of a promotional campaign they were running – basically, as an influencer, they sent me a customized router and an offer for free service for a year. There were no conditions to this offer. That said, I was one of the first to be on the service, so I think I can provide some real value to you in the form of an unbiased review. Fido, which has long been a player in the mobile phone service market (and is owned by Rogers) got into home internet as a way to expand their business by continuing their plan to bring their subscribers in closer. Their pricing reflects that – but we’ll discuss that later.
Setting Up Fido Home Internet
One of the major things that Fido Home Internet advertises is the ease in which you can set up your service. You get your modem, you plug it in, and you can set up your internet instantly with just a phone, tablet or computer. That’s partially true – if your cable line has already been active then you shouldn’t have any issue, but in some cases (such as my own), I had to have a technician come out to set up the line as I wasn’t getting a quality connection. After that was done, the modem setup was fast and user friendly. The modem itself very solid and has both regular (2.4GHz) and 5GHz WiFi built in. I’ve never had any issue with the overall quality of the modem or it’s WiFi connection.
What are Fido Home Internet Speeds Like?
The speeds are limited to 30mbps download, 5mbps upload. From occasional Speedtest.net tests, that number is usually closer to 34-35 download (with a few days where it was in the 40s), while uploads remains a constant 5mbps with very little change. There has been a couple days where the numbers were significantly lower for portions of the day, but I’ll explain that next.
Is Fido Home Internet Reliable?
In a word, Yes. However, that comes with the understanding that there is going to be outages. I’ve been with a variety of providers over the years, and outages absolutely suck when they happen – but they do happen. Nothing is every 100%, but it should be close. I’m okay with two hours of downtime, and another two of slow speeds per month. That’s my threshold of ‘okay downtimeness’. With that said, the first three months with the service I noted at least 12 hours of downtime, and another 20ish where speeds slowed to 1-down, 0.5 up. The last two months have been solid though, as I’ve only experienced 1 hour of downtime in that time frame.
Is Fido Home Internet Customer Service Any Good?
Yes! The customer service is fantastic at Fido! Every time I’ve called, the wait time to speak to a representative has been a minute at most. The people on the other end of the phone are very friendly and Canadian (often French Canadian as well). When dealing with billing, the process is easy too with a simple online dashboard that you can see bills and pay them. (Granted I haven’t had to pay, but I have spent time looking through the dashboard).
Fido Home Internet Prices?
Fido has two pricing options (and two customer categories). Those options include a 300GB bandwidth cap, and an unlimited package, while the customer categories are for existing Fido subscribers and non-subscribers. Initially, they launched with prices that made sense for Fido subscribers, but made zero sense for non-subscribers. The price for subscribers was $50, and non was $70 for the 300GB, and $65 and $85 for the unlimited version. Today, their ‘non-subscriber’ packages have dropped to a more reasonable number.
- Existing Fido Customers pay $50/month for 300GB, or $65/month for unlimited.
- Non-Customers pay $60/month for 300GB, or $75/month for unlimited.
The price for existing Fido Customers is a no-brainer, if you’re with Fido, you should get Fido Home Internet! If you’re a non-subscriber, the discussion might be a bit longer but still worth it. The same speed (30/5), for 125GB of bandwidth on Rogers is $68, while on Bell it’s $70 (for 25/10, 125GB bandwidth). Teksavvy prices 150GB of bandwidth at 30/5 for $48, and an unlimited package at $70.
So again, if you are a Fido Customer, there should be no questions about getting their home internet service if it’s available to you. With some minor ‘growing pains’ in the first couple months, the service has now stabilized and is very solid. The customer service is off the charts great, and pricing is competitive (if not better) than everything else on the market. They may not be top of mind when you think of home internet, but they should definitely start being in the discussion!